CCEUs: 1.0 Core Competency, 0.5 Resource Development

Description:

“Communicating Effectively” is an ICF core competency which “focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.” Coaches use active listening to explore the meaning of a client’s words with the underlying premise that we are not assuming what is behind the word, phrase, or metaphor. By doing this effectively, we facilitate a client’s new insight. 

In this session, participants learn verbal stretching, a tool used in the work of Verbal Aikido. Verbal Aikido is a non-violent approach to de-escalating verbal attacks. Two key elements to verbal stretching are centered expression and enhanced neutral listening. By facilitating a verbal stretching exercise, the coach supports the client explore the meaning of their words eliciting deeper insights.

In this session, participants will be able to:

1) Define centered expression and enhanced listening
2) Practice a verbal stretching format
3) Reflect on where they lost neutrality or centeredness

Speaker Bio:

Patricia’s 27 years of full-time experience working as an organizational development, change management, and conflict resolution specialist providing conflict analysis and assessment followed by interventions including executive coaching specializing in conflict coaching and abrasive behavior coaching for leaders, managers and supervisors; team facilitated dialogues, EEO and ADAA mediations, as well as training and education. Patricia has worked extensively with federal government agencies, their leaders and staff including the Department of Interior (DOI), Department of Homeland Security – Transportation Security Administration (TSA), NASA Space Centers, Departments of Defense (Air Force, Navy/Marine, Army), Department of Veteran’s Administration, Environmental Protection Agency (EPA) as well as large family businesses, higher education, state agencies and mid to large size companies including H-E-B Talent and Leadership Development teams.

Conflict management coaching and abrasive behavior coaching expertise with an emphasis in working with C-Suite and Senior Executive Service (SES) leaders, upper and mid-level managers and front-line supervisors

Extensive conflict resolution and supervisory skills training experience including the design and delivery of multi-day programs addressing a variety of topics including basic and advanced mediation, group and team dynamics, conflict management and communication, conflict competency, interest-based problem-solving, conflict coaching, change management, etc. Designed, delivered and lead train-the-trainer programs for federal agencies.

Extensive mediation and facilitated dialogue experience using facilitative and transformative mediation techniques on hundreds of cases to include EEO and ADAA, and complex and explosive workplace issues. Certified facilitator with United Nations and Soliya facilitating cross-cultural dialogues between Western and Muslim societies.

Extensive team facilitation experience including the design and delivery of processes used in work groups, teams and departments addressing work climate and organizational change.